Overview
Notifications provide automated triggers when specific entitlement balances and usage thresholds are reached, ensuring that your customers and sales teams are always informed. For example, you can email your customers when they reach 75%, 100%, and 150% of their monthly token allowance and notify your sales team when an overage happens to drive expansions.
Check out the Get Started guide to learn how to start with OpenMeter Notifications.
Use Cases
OpenMeter Notifications can help with proactive customer management:
| Use Case | Description |
|---|---|
| Keep Customers Informed | Notify your customers when their usage reaches critical thresholds, such as 50%, 75%, and 100% of their allocated resources. |
| Prevent Overage Surprises | Alert customers as they approach or exceed their limits, allowing them to take corrective action before incurring unexpected charges. |
| Drive Revenue Growth | Notify your sales team when customers are nearing their limits, providing an opportunity to engage them in discussions about upgrades. |
How It Works
When working with event-driven systems such as OpenMeter that can handle millions of messages per day, detecting certain conditions (such as if an entitlement is at a certain usage threshold) can be challenging.
Notifications provide easy access to these events by allowing customers to receive WebHooks in their systems whenever a certain condition is met.
Core Entities
Notifications are built around the following core entities: