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Customer Usage Dashboards

Customers increasingly anticipate access to real-time in-app consumption dashboards in the evolving landscape of usage-based pricing models. Such dashboards are not just a luxury but a necessity, enabling users to monitor their consumption and manage spending actively. This is particularly critical in sectors like automation, AI, and APIs, where unforeseen software issues on the user's end can rapidly escalate usage and costs.

The Challenge: Traditional methods often lag in providing instantaneous feedback on usage, leading to potential overspending or unexpected charges. The tight feedback loop between customers interacting with your product and the usage reflected on their billing dashboard is essential to control spending. The lack of instant feedback can lead to unexpected customer costs, overspending, and, eventually, churn.

Building a real-time usage dashboard creates new challenges for companies, requiring a scalable metering data source capable of instantaneously reflecting consumption. The aggregation needs to be quick, accurate, and granular enough that customers can correlate consumption spikes with product usage.

The best usage dashboards:

  • Make the usage feedback instant
  • Visualize consumption
  • Offer data granularity
  • Allow customer to set their thresholds
  • Enable historical data
  • Highlight tier limits
  • Offer tips to reduce usage
  • Forecast future usage
  • Helps to identify trends

The Solution: To eliminate the heavy lifting required to build great usage dashboards, OpenMeter offers out-of-box components to power the needs of modern usage-based applications. We both provide embeddable dashboarding through our consumer portal that you can use in your application. We also provide the authentication layer and React hooks to fetch data from OpenMeter, enabling advanced use cases without time-consuming implementation.

By leveraging OpenMeter, companies can focus on their core product offerings while ensuring customers have a great experience.

Read more about usage dashboards from our team:

Last edited on February 23, 2024